Rooms to Go
Broken Furniture and poor customer service

My partner and that I purchased a dinning area collection in the Areas Togo shop in Cedar Park on 1/9/10 ($2,554.67). We were really enthusiastic to get discovered a collection that will match our decoration and also the cost we believed was sensible at that time. On 1/11/10 my partner remained house for the shipping. The males ripped up within the vehicle and decreased the most effective to the desk, denting the part. They introduced 2 damaged seats, along with a Buffet having a hutch that had scars in it. Along side 4 additional seats we believed were okay. Therefore 5 from the 9-pieces were broken. They advised my spouse they might substitute the seats and table-top in fourteen days and deliver and technician for that scars about the buffet and hutch. After closer examination we discovered that the hutch had a cabinet that will not close if you don't raised it-up before slipping it in and on of the hutch doors didn't shut correctly. I named customer support along with a lady with excessively bad Language fluency explained she'd ask them to substitute the hutch and buffet. Within the morning on Sunday the 16th I told my spouse that I'd feel much better if we appeared and all of the furniture again cautiously. Therefore we did. We switched the four seats that people had believed we okay and unearthed that two of these we also damaged. On had a stripped bolt which was caught half-way out and also the additional chair had a steel support put into it currently (obviously a fixed seat). I called customer support again. These were shut and so I called the shop. The salesman stated he'd nothing related to customer support and all he might do was include records towards the document. I told him which was good. He recommended me they could possibly be shut on Friday because it was a vacation and recommended me to contact CS on Tuesday. On Wednesday at roughly 4pm I called them. (When I perform throughout the day it was the very first opportunity I'd) The CS representative explained that she'd deliver a fix individual to gauge the harm. I replied this was undesirable the furniture was purchased fresh and shipped damaged. We didn't need fixed furniture. Around. 10 minutes later she mentioned they might substitute the things and explained I ought to be pleased with her quality towards the scenario. Perhaps I should but I can not stop convinced that we ought tonot have gotten eight out-of eight furniture pieces broken-in the very first place. I also do not believe I ought to have experienced to virtually plead to obtain the furniture changed. We simply purchased a brand new home and also have to purchase allocate more furniture. It'll not be bought at Areas Togo!!!

Company: Rooms to Go
Country: USA
State: Texas
City: Cedar Park

  <     >