Ashley Furniture
Poor Customer Service for Warranty - King Sleigh Bed

Bought a bed room set with a King Sleigh bed in November. Had the side rail crack and break in April of now it is June, 21st and I'm still waiting for my replacement side rail, Ashely Consumer Affairs gives me the same BS line that there are none in stock and won't be until end of July.

4 months! I have my bed in pieces for 4 months to get a replacement rail. If i would of know this about Ashley before I bought it I would of never of bought it. Consumer Affairs at Ashley tell me that its in the sales rep's hand, who has done nothing, and there is nothing they can do. Crystal was her name, then she puts her supervisor on who continued the same BS about how there is nothing they can do and won't call anyone to see if they could find something else for us. They won't even call the local distributor in my area whose ordering it, to see what took them so long to get this ordered. Also won't even call other area reps to see if anyone has the rail.

Thats real customer service for ya.

Company: Ashley Furniture
Country: USA

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