Ashley Furniture
Bad service

Purchase a sofa/loveseat less that three months old and the material on it is defective. They sent out a person to look at it and of course it is something that "is not" covered under their warranty It has taken a month to even get a manager to call me back and then they inform me (very rudely) that they will not do anything about it. I paid over $2200 for this junk and they tell me that's to bad. I recommend that anyone thinking of purchasing anything from them to go somewhere else. Before I knew that they weren't going to do anything about the funiture I had also purchased a bedroom set for my grand draughter that was over a $1,000 and I still haven't received it and they still charged it to my credit card where I have to pay interest from the date of purchase. I was told that I would receive this in two weeks and it's been over three weeks and she is sleeping on a ballet on the floor. I told them that they weren't suppose to charge that to my account until I received the item and they told me they were allowed to do that. I told them that I wanted to cancel my order and they informed me that "they would not cancel it and it didn't matter if they told me three weeks, that they could take as long as they wanted to and there is nothing I can do about it. I called the credit card company and they are sending me disbute forms and I will also file a complaint with the better business breau. Unfortunately, their warranty with the small disclosure statement is on the back of the receipt they give you after you purchase the items. Make sure you read it within a day or two or you will also be stuck with junk.

Company: Ashley Furniture
Country: USA

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