Jeromes Furniture
Poor quality furniture and poor customer service

I bought a leather/microfiber suede sectional from Jerome's Furnishings in San Marcos about 1.5 years back. The salesperson likewise convinced me of buying the 5-year Guardsman Guarantee. Lately, I realized that two of the areas are tearing at the very top joints (the pillows are connected). I approached Guardsmanis (that will be on the East Coast). I submitted a "state". They e mailed me an application to complete concerning the state. I shipped it back for them. I never received a phone. No body actually found my house to examine the furniture. I simply acquired a notice within the email declaring the harm wasn't protected beneath the guarantee. And so I contact Guardsman to talk to somebody about why it isn't being lined. The client support representative explained the issue is just a company problem, consequently, because it's not random harm they're not addressing it. I contact Jerome's Furniture and was associated with among their customer support representatives. I requested to consult with a boss or supervisor. She demands on attempting to assist me. I informed her my scenario and he or she informs me that there is nothing she might do for me personally. I informed her to move me having a supervisor. She subsequently places me on-hold for some moments and gets back about the telephone with me. She informs me that they'll deliver a technology in the future restore the joints for $55. I informed her that I paid $1600 for that sectional and today after 1.5 years I've to pay for an extra cost. She agreed to slice the service-fee in two to $27.50 for anyone to arrived at my home and restore the joints. I questioned again to consult with her boss / director. She stated that no body can be obtained to assist me. I expected on her to possess somebody contact me back. She informs me they might inform me the same. I got off the telephone to relax. I named Jeromes back following a handful of hours. I had been associated with somebody more expert the 2nd time-around. I expected her to move me to her supervisor, which without setting up a battle she did so. A supervisor gets about the telephone and describes in my experience that following a year there's nothing they are able to do. I have had furniture that is survived 15 years without ripping in the joints. I told the supervisor this furniture is low quality, if following a year useful that it begins falling apart. I am acutely disappointed with how anything was managed and just how after nearly $2,000. I'm like I've to displace my furniture currently.

Company: Jeromes Furniture
Country: USA
State: California
City: San Marcos
Site: jeromes.com

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