Bragada / Crowne mattress
Cratering / poor warranty

We purchased a separate master using the flexible foundation as well as their Crowne bed in Jan. Right from the start my spouseis bed was smoother than mine and vulnerable to cratering. We named and reported towards the organization, but were informed this really is regular modification of the bed as it's broken in. Today, 12 months later, he sinks towards the basis and Bragada does not wish to accomplish something about this. Actually, they've NO REPORT of our prior phone to go over our problem. Only a report questioning when the foundation must continuously squeak upon any motion from the tenant of the mattress. They blame the maker of the mechanical foundation, declare it's "regular conditioning", etc.

Sadly, their guarantee demands we consider pictures of the bed without any one onto it, and deliver them in. Pictures do not start to expose the problem. Subsequently, when they choose it justifies further analysis, we've to deal the bed and deliver it back again to them at our cost. After they obtain it, they might - at their attention - substitute the bed under warranty. Our issue is what's he designed to rest on in the period we are shipping and analyzing this faulty bed? Why might I spend $75-100 in delivery to deliver it back again to them without any promise it'll be changed?

Our bed is okay, remarkably. (A separate master is only 2 XLTwin mattresses pushed together) Our bed also rests greater than his even if we change bedrooms. I am 130 lbs and my spouse is 260. Perhaps his shattered down because of his dimension? If this is the situation, why was this facet of the merchandise not described right from the start? Which was a problem I questioned concerning the bed just before buy.

Wont buy another Bragada bed and never seeking to proceed Tempurpedic, possibly given that they appear to possess the same issues.

Company: Bragada / Crowne mattress
Country: USA

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