Price Busters Furniture
Price Busters Furniture Poor Customer support! - Ashley furniture rug

I bought a sofa and a rug from the Pricebusters in Rosedale, MD. I paid for delivery to my home. The sofa was delivered but they told me the rug was a special order and would be in the next week and since I didn't live far (from rosedale) that I could pick it up then. I agreed. After several calls to customer service and the store where I bought it (2 weeks after purchase) I was informed that the rug was on back order and wouldn't be in for two more weeks. Now, 1 month after purchase I was told my rug was in but I have to pick it up at the warehouse which is 30 mins away from me. I told the guy on the phone that I would have to get it on Saturday because my husband works days and they close at 6pm. He said OK. So Saturday I drive 30 mins to the warehouse to find that they are closed. I called the store and they told me they could probably transfer the rug to the store but I would have to call the manager Monday (today). I called today and was told there was nothing they could do. They would not transfer the rug and I would have to find a way to go pick it up at the warehouse. Which is only open until 6PM M-T. SO I called "customer service". I explained the situation and was put on hold for 15 minutes. I hung up and called back and it went to a voice mail box that happens to be full. My guess is it was close to closing time and she didn't want to deal with my problem today. So 1 month after paying for the rug I still dont have it. Have no way to go pick it up from the warehouse and they tell me I'm out of luck and wont talk to me any further.

Company: Price Busters Furniture
Country: USA

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