Ashley Furniture Homestores
Horrible customer service / furniture

I would like to file a complaint against Ashley Furniture Home store in New Brunswick, New Jersey. We are new homeowners and bought over 10k worth of merchandise from Ashley in New Brunswick. Almost every single piece we received needed to be sent back. From cracked marble tables, a broken framed amour to a lemon of a couch the customer service and quality of furniture was horrible. Just out couch alone we needed to send back six times. On top of taking days off from work and shelling out tips for all these delivery’s we got screwed time and time again from this company. After two inspectors came and deemed our couch a lemon they were supposed to send us a new couch yesterday. We got a call from the store manager and she guarantee us that the couch was fine and it will be delivered on time. Of course they came and they were missing a piece of the couch. It was nowhere to be found which means they lied to us again. This is unacceptable behavior an something needs to be done to handle this. Our couch was 4k and they gave us a credit of $230 for our troubles. REALYY? That probably wasn’t even the amount in tax on the couch.

I would like to speak to a manager and report this company for their HORRIBLE customer service and quality of furniture. It is very sad because my whole family use to buy from Ashley and because of this no one will ever buy from there again. Friends and family are horrified to see what we have been through. This whole ordeal has been going on since October.

Company: Ashley Furniture Homestores
Country: USA

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