Pottery Barn
Monogrammed Christmas Order Never Processed, Only Store Credit

I ordered some Christmas gifts from Pottery Barn online. I ordered them with monogramming, and it was around 12 items. Let me mention that I ordered them in the first week of December. Two weeks passed, and I was curious to see when my items would arrive. Well, I was informed that not only were my items never processed, but I would now have to wait another week or so if I wanted them monogrammed. So I waited. Still no product.

I called back, and apparently their monogramming department was behind and they didn't know if my things would make it in time. So I asked to get my money back, and they told me that they only do store credit. We're talking around 250, and I had to use it all in their store, which I feel is ridiculous. I think customer service was great, but they really need to get it together, because that is unacceptable, especially since they were still announcing that it would make it for Christmas as long as it was ordered by the 12th. Lies.

Company: Pottery Barn
Country: USA

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