Priceline.com
Could not change itinerary and offered cheese crackers despite non-dairy request

I tried to approach Priceline.com regarding changing my itinerary - I used the contact information they provide, including email and phone numbers... Their email response was untimely and their phone system consists of prerecorded messages that take the caller in a continuous loop... It seems as though this is a deliberate attempt to make it difficult for a customer to talk to a live person, but that is for you to decide... I accepted the fact that I wasn't offered ideal requested seating, but I could not get over the fact that Priceline.com had the nerve to ask a paying customer what their meal preference was when there was no intention of providing a meal... They asked for a meal preference prior to the customer actually paying, which serves as an incentive for the customer to make the purchase... I expressed that my meal preference was vegetarian/non-dairy... in turn, I received crackers with cheese - is this what to give someone who requests/requires non-dairy food (not mentioning that this was not a meal!)???

Company: Priceline.com
Country: USA

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