Verizon Wireless
Upgrade Fee Removal Promised By Rep Then Denied

We were due for an upgrade. We spoke to Aria who told us that we could order our phones using Wirefly and then call when we get the first bill and have the "upgrade fees" removed. After speaking with Aria at Verizon Wireless we decided to stay with Verizon. (We were ready to switch to another company who would drop their activation fee) Now they act as if that conversation never happened. They are flat out lying. If we knew we would have some much trouble we would have left in a heartbeat. Their business practices are poor and their customer service is the same. We feel like we have been taken advantage of and lied to.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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