Samsung
Capacitor issue, but then fund out it had gone on to be more. No help given what so ever

Charlotte
Called Samsung after being told my Best Buy extended warranty would not cover my problem. I had been told the extended warranty would cover the first year manufacturers warranty and they covered the next four years. Well, that isn't true.
Model L40A55OP3FXZA had a class action suit that I was not aware of. No lettter, e-mail or written notification. Therefore, not knowing the powering off and on, clicking and prolonged time turning on was indeed a issue involving the capacitor's on these models. When looking for a number at Samsung in hopes they might help I discovered all the issues with these TV's. Once I did reach Customer Service in S. Carolina, I eventually was placed to Executive Customer Services where I was treated rude and it was apparent they were unwilling to do anything to resolve my situation or help in any way. I was supposedly given the name of David Choi in Ridgefield, NJ where I could write and request help. My next step is to do so. I am thinking, as I look, on the internet that no person exists!
I saw this "Ripoff" site and figured it would be a good sounding board for my problem. I am so frustrated. I have over six transaction numbers for all the hours I have spent trying to get some kind of resolution to my problem. No luck is an understayement.

Sincerely,
Cha

Company: Samsung
Country: USA
State: New Jersey
City: Ridgefield Park
Address: The Office of The President-7th Fl, 85 Challenger

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