Samsung
Does not back up their products! Mt. Arlington

I purchased a Samsung HL-S5679 from Best Buy in NY. At the time, everything looked great.in less than 2 years, I've had issue after issue with this set. I did not opt for the extended warranty, because I thought it was a rip-off since I already had a 52 inch Sony for almost 7 years with no problems. I truly loved this tv at first, but when the problems started coming exactly one month after the warranty was up, everything went down hill from there. I called Samsung for help, and was basically brushed off since the warranty was up. They gave me a number to call for service. I was disappointed, after dropping almost $3700.00 this is the best they could do? I had no option, but to call the number. After several days of waiting, a tech showed up and told me the cycling problem I was having was very common with this unit. They replaced some capacitors and problem solved ($422). A little more than 3 months passed and the tv began only to show half a screen. I again called Samsung and again was told that nothing can be done since I was out of warranty and told me to call service dept. I was very frustrated, but called anyway.By the time the tech showed up, the problem was not consistant, therefore tech was not able to determine problem. I was charged $75.00 for showing up to my house and another $135.00 for a "tune up" ($210). The tv worked ok for a few months and again began to only show half a screen. I did not call this time 1. Because I knew what Samsung would say and 2. Because turning off and on again would temporarily solve the problem. A few weeks ago, the tv began cycling again. I could not believe this was happening to me again. This time, I called Samsung again and was told the same old story..."Out of warranty, Out of luck". This time I was given a new dept to call. Their ECR dept would not help with this problem either, not even in good PR. Their tech showed up and in 5 minutes fixed my cycling problem by changing a power supply board ($322). That was June 26th. Today is July 13th. My set has completely lost one half of the total 56 inch screen. I called Samsung and spoke to "Sean", he sounded like he wanted to help, but at the end of the day... Told me to call their service dept. I can't believe that after all these issues and $ spent, Samsung can't own up to their product and at least offer to help with these non-ending problems. I've spent enough money fixing it as it would cost me to buy a new one at today's prices. I don't know where to go from here as I am tired of the run around and revolving issues with Samsung and it's products. Their tech dept gave me a 90 day warranty last month, but obviously it was for a different issue. They have no history on my set, only the last time they were here, because I saved the guys card. I will be in the market for a replacement Samsung... Not!

Company: Samsung
Country: USA
State: New Jersey
Address: Samsung. Com
Phone: 8007267864

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