T-Mobile
Ripoff fraudulent billing incompetent service threatening customer service representative Sidekick II promotion out of warranty charge

The following text is from a letter I sent to T-Mobile to document their fraudulent billing for their Sidekickk II promotion. I mailed my original Sidekick to T-Mobile in an envelope they provided in order to receive a $100.00 rebate on my new Sidekick II.

I have tried unsuccessfuly to rectify the matter and their customer service people have become impossible to deal with. Hey, T-Mobile. Your ignorance and your mistake are not my responsibility. All I want is a bill that reflects the correct charges. I have no problem paying what I owe. Just don't threaten to shut off my service because of your mistake.

I took advantage of the Sidekick II $100 rebate and sent my Sidekick back to you, per your instructions, in your envelope, in a timely manner.

I received a letter dated September 21 that stated I was being charged $70.00 for and "Out of Warranty" item.
Never mind that the item was in perfect working condition. It was sent back to your company in exchange for the Sidekick II. This was T-Mobile's mistake, not mine.

I called your customer service number on 10-12-04 @ 3:20 PM and was told by your representative that the matter would be investigated and they would file a billing dispute form and get back to me within 72 hours with the resolution.
No answer.

I called back on 10-15-04 @ 3:50 PM and spoke to Tyrel. He informed me that the $70.00 tax was taken off the bill.

Today (10-22-04) I received my bill and the $70.00 charge still appears on my bill. Once again I called your customer service department (@3:08 PM) and was told by Jennifer that the $70.00 tax would not come off my bill until the next billing cycle on November 9th. I informed the representative that I only pay from bills that reflect the correct amount to be paid. She argued and attempted to step on my conversation. I asked to be transferred to her supervisor. She informed me that the supervisor could do nothing more than she could. Still, I asked to speak to a supervisor to see if I could receive an ammended invoice from which to pay the correct amount.

Jennifer transferred me to her supervisor's line (Ext. 5347) whereupon I received an answering machine. I left a message for the supervisor to call me back regarding this matter and I have not yet heard from them.
This was T-Mobile's mistake. I refuse to pay from a phantom invoice. If you cannot resolve the invoice to reflect the correct amount you will have to wait for your money.

I intend to pay the full amount once it has been corrected.

Company: T-Mobile
Country: USA
State: Washington
City: Seattle
Address: 4005 6th Ave. South
Phone: 8009378997

  <     >