HP (Hewlett-Packard)
Support Plan Led to Restore Disc Purchase and $94 Printer Repair Demand

We were having problems with our computer. I contacted HP support as we pay a monthly fee to HP support to assist with any computer problems we have. In order to assist with the problem HP support has to remote control to the pc. After several minutes the technical assistant said the computer had a virus and the only solution was for us to purchase disc (from HP Support) to restore the pc back to factory settings. In order to set the pc back to factory setting all external devices had to be unplugged i.e., printers, etc... We purchased disc and proceeded to restore the pc back to factory settings.

Our printer is also an HP product. Once the computer was restored to factory settings, the printer would no longer respond to commands from the pc. I contacted HP because the printer was working perfectly pro to the restore of the pc. Of course the first thing HP did was asked for the model number for the printer, determined it was more than a year old and insisted the printer had a hardware problem that could only be fixed by paying them at least $94.00 to fix. This ripoff is so blatantly obvious it is unreal.

The reason we were paying HP $15.00 a month for support the computer is because the first time we had problems with the pc and called HP the computer was just over a year old and out of warranty. The same scenario happened at that time, HP could only assist if you paid them $. I don't believe anything was wrong with our computer or printer that HP could have not fixed over the phone. Instead the scam is not to fix anything but a way for HP to continue to bring in revenue with this scam.

Company: HP (Hewlett-Packard)
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Site: hp.com

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