Best Buy
Refused Price Adjustment After Exchange of Cracked Laptop Within 14 Days

I purchased two e machine laptops from Best Buy on the 2nd of September. On the 7th of the same month, I returned the item because it was defective.
When I returned the item, the technician at Best Buy said that he knew what was wrong and that they had just got a bad batch. It was replaced.

On the 19th of September, I noticed a crack in the hinge where it opens. I returned to Best Buy and told the technician that there was a crack in the hinge and he told me that it was a stress crack. I was able to get another but this time they were $150.00 less than when I purchased them.

I asked for the price difference and was told that it wasn't within the 14 day return policy. I thought that when you return a defected item, your original purchase date changes.

Company: Best Buy
Country: USA
State: Ohio
City: Beavercreek
Address: 2907 Centre Dr
Phone: 9373201484

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