Best Buy Co., Inc
Partial Credit Only on Returned DTV Converter After Cheaper Online Purchase

I purchased a DTV converter (8888527) on 10/24/09 for $56.04 at store #1184. I realized the item wasoverpriced so I kept it unopened and retained the receipt. Aftergoing online and ordering a different brand of the same item (neitherthe Best Buy item or internet item were brand name) I went back tothe store to receive a refund or credit since the new item was $16.04cheaper. First, the customer service rep returned the item and onlyissued a $16.04 credit. It was explained that the government DTVcoupon could not be returned since they already sent it in to becredited. They then canceled this transaction and retained thereturn receipt. I spoke to Sherry, Operations Sr., who attempted togo online to price-match the item and then said that she could notbecause it was a different brand. Later, I spoke with Michael, Manager, who said they could not price-match online and told me to goto the DTV government website and my $40.

Company: Best Buy Co., Inc
Country: USA
State: Minnesota
City: Richfield
Address: 7601 Penn Avenue South
Phone: 6122926397

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