Cingular Wireless
Paid in Full but Billed Again and Hung Up On

I signed a one year contract in September for 2 cell phone lines. In May I received a bill for $387.22 and just got fed up with Cingular. So I called after I received that bill and asked them to cut the phone off completely and they said that I would have to pay for an early termination fee. That was fine I didn't care. So, my bill went from $387.22 to $469.99 by June. During this time I made the following payments as followed:
5/24/04 300.00;6/9/04 30.00;6/14/04 2.00;6/17/04 69.00;
6/18/04 68.99;Totaling out to $469.99 and have documented that the bill was finally paid off.

Well, or so I thought, in July, I received a bill from Cingular for $222.21. This begins my many frustrating calls with cingular. Call #1.. Didn't document who I talked with but she told me that the person I talked to the first time didn't cut the phone off right and She would go ahead and do that for me and there were to many charges for her to refund back to me and she said she would have to submit it to a manager. She says that she'll call me back. Long story short. That never happened. Call #2 Talked to a woman and got her name she said that lady #1 never submitted form but that she would and gave me a confirmation #. She said that by Wed. Aug 4 everything should be gone. If not call with the confirmation # and see how long it would be.

Call #3 (August 5) Talked to a guy who gave me his first and last name and he said that it was still pending. He promises to e mail me as soon as it goes through. Call #4 (August 9) I go online to look at account and $140.69 of it is gone. Leaving a balance of $81.52. Talked to lady who was very unsympathetic to the fact that they keep giving me the run around and told me not to be mad at her because she didn't do it. Which I understand. But when I told her I was sick of talking to them and wanted to speak to her manager she said her manager was on vacation.

I told her that there was someone there that was in charge and above here and she told me that if she felt like I needed to talk to a manager she would let me talk one. I told I would talk to one whether she wanted me to or not. She told me to hold and hung up on me! I have had it with them. I want a lawyer. I'm sick of it.

Company: Cingular Wireless
Country: USA
State: Florida
City: Ocala
Phone: 8003310500

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