Cyberhome / HSN
Cyberhome/HSN Cyberhome DVD recorder / HSN ripoff-doesn't work-can't get refund

I purchased the Cyberhome DVD recorder off HSN in November. I hooked it up, everything was fine, between then and May I only used it to record one time, the rest of the time I used it just for playing DVD movies.

In May the system froze up. No buttons would work at all, tray would not open. I called HSN, and they gave me the phone number for Cyberhome. Called the Cyberhome number, was on hold for hours, gave up. Next day, called again, on hold for hours, finally get someone. They told me to keep fooling with the buttons and eventually it would open. They sent me discs to upgrade. Tray still wouldn't open! Only other option was to send back to them with 89 dollars. I did not want to do that, had by then heard bad reports on internet about them.

Called HSN three times. They act like you are the only one complaining, and I know that is an outright lie. Even talked to a supervisor, still no help. They said go through Cyberhome, and they are about impossible to get hold of. Will never buy from HSN again. They do not stand behind their products at all. Their bulletin boards are full of complaints about this very product!

Company: Cyberhome / HSN
Country: USA
State: California
City: Fremont
Address: 48455 Fremont Blvd
Phone: 5106570388

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