Best Buy
Computer problem - Toshiba laptop

I ordered a laptop online and received the computer in the mail on about a week. When we started up the computer we noticed that some pixles were missing on the screen. We took the computer back to the store and the geek squad looked it over and agreed that it was needed to be replaced. The guy that looked it over called to see if he could get me a new one online and they didn't have anymore. The guy then talked to a customer servie supervisor on the phone and tried to find one and could not find on either. This mind you took 45 minutes to this point. They then told me that they would get me the next comprable laptop they had in the store. What then happened is that they told me I would have to pay the differenc. At this point I asked to talk to the store manager. The store manager came over to talk to me and told me that I would have to pay the difference or get my money back on the over one. I told him that I felt that It was not my fault for the defect and that I wasn't my fault that the didn't have another one to replace the damaged one and that they should eat the difference on the instore model they offered to me to replace the damaged one. The store manager told me he was sorry but he couldn't eat the difference. I said I can't believe that he was willing to lose my business over $70 for a problem that was there problem and not mine. I said I have spent $1,200 6 months ago on a refrigerator and I will never buy anything from them again. He again told me he was sorry but there was nothing he could do. I again replied that best buy has lost my business for good and every one I see will here my store and I will tell them as well to reconcider buying from Best Buy as well

Company: Best Buy
Country: USA

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