MetroPCS
Rebate Marked Invalid After Being Told It Was Processed
- 04-05-2012
- 4
Electronics and household app.
1st time I called to check on it they said it was invalid because they received it outside the allowed time frame. I kept all of my records and explained to Santos that I was looking at the rebate form, the receipt, and the delivery receipt from the P.O. And then I said to him "what seems to be the problem buddy?" Santos replies "oh ok I have processed it and you will receive both cards within 6-8 weeks". The online tracker said "Your rebate is valid and is scheduled for final processing" and now it says "Invalid".
It's not worth my aggravation and their customer service went from horrible to non-existent... They just lost 5 lines, I went to Sprint-funny thing is I'm actually paying $20 dollars less and I got all of us iPhones&for free! We love it and they have real customer service agents!
It's too bad MetroPCS is going down hill they used to be good now they're referred to as Metro Piece Of S*&!
Company: MetroPCS
Country: USA
State: Texas
Phone: 8888638768
Site: metropcs.com