Samsung Electronics America
Samsung DLP TV - Faulty Chip, Samsung Refuses to Fix

I purchased a 61" Samsung DLP Television (Model# HLT6156WX/XAA Serial # B33V3CKP5044788Z Version# PF01) 2 years ago at my local Sam's Club. As recently as a few months ago, my television started to develop tiny white dots all over the screen and its progressively getting worse. I have contacted the customer service center (transaction # 5102831108) and explained the problem that i am having, the customer service rep advised that Samsung has been paying for the cost of repairs for televisions experiencing this specific problem, but unfortunately... My particular television will not be covered because it is not on their list. I explained to them... That it did not make any sense that Samsung is paying to fix certain televisions with this particular problem, but not mine... Because its not on their list. The customer service rep. Transferred me to their executive customer support center where i was told that the newer model televisions were not on their list to provide free repairs. I asked the service rep, "who do i need to contact, to get my television on the list, because it has the same problem as the others, that are being repaired for free". The service rep. Advised me that i need to contact the corporate office iin New Jersey by mail, i asked her for a phone number to contact them and she stated that she was not allowed to disclose that phone number to me. I feel that Samsung has the obligation and duty to repair my television, since its only two years old... And that they are willing to repair other televisions with the exact same problem that my television is having.

After contacting the Better Business Bureau, I rec'd a response that got me no where. The lady who contacted me, basically stated the exact same thing that i heard previously. It seems as if the Samsung employees are scripted and they get flustered when you ask questions, they keep repeating the same thing over and over... And it makes no sense. They are still arguing that their engineering dept has not determined that the chip is the problem with my TV, yet its causing the exact same problem as the others... And i have an outside tv repair company telling me... Its the chip. Samsung is refusing to replace the chip, keep in mind that this unit is 2 yrs old and cost almost $2,000.00... Does that seem fair?

Company: Samsung Electronics America
Country: USA
State: New Jersey
City: Ridgefield Park
Address: 85 Challenger Rd. FL 7 Ridgefield Park, NJ 07660
Phone: 8007267864
Site: samsung.com

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