Samsung
Poor Customer Service

I purchased a 46" Samsung television in 2008. It is now December and the television no longer works. I paid close to $2000.00 for the television and this is way too soon for an sophisticated electronic device to have become useless. The worst part is that I contacted Samsung and they admitted that this model had problems with its capicators and offerred to repair them for free. It turns out that the capicitors were not the complete problem and the mother board was malfunctioning. The repair person intimated that the defective capicitors could have caused the mother board to fail. When I contacted Samsung and explained the issue they refused to do anything even after I talked to a supervisor. I do not believe that this is proper and will not buy any other Samsung products. I would recommend looking at other manufacturers before purchasing a Samsung.

Company: Samsung
Country: USA
State: California
City: Brea

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