TomTom
Efused to refund on a GPS that didn't work

I have a TomTom VIA 1435 that doesn't work and TomTom refuses to refund my money. I bought the unit from BestBuy. The unit did not have several new roads in Texas and also told me I was traveling West when I was travelling East. When I tried to update online the TomTom tech people determined my unit was bad and they sent me a replacement. (I had to pay to ship the original back to them). The replacement has the same problem and it turns out to be the updating site is down and they admitted it had been down for two weeks (that would also mean my first unit is probably OK). By this time I didn't want the darn thing but TomTom refused to refund my money... And... BetBuy can't do it either because the replacement unit didn't come from their stock and the bar code won't work for them. So, I'm stuck with a $200 device that I can't use. Do you think I'll say nice things about TomTom?

Company: TomTom
Country: USA
State: Mississippi

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