Best Buy
Customer Apathy Geek Squad

A little over 6 months ago, I bought a Toshiba laptop for my daughter.
When I got the PC, I was also given a free copy of anti-virus s/w called "Trend Micro Titanium." from BB. It offered a 6 month free trial. Fine.

I installed the AV and for 6 months the PC was problem free. 6 months to the day after I installed the AV, the free trial expired. The PC locked up and would not allow me to access to anything unless I purchased the Trend Micro anti-virus s/w (unyielding NAG screen). I don't fault BB for this.

I called the Geek Squad and told them of the problem. They said that for 199.00 they could remove the offending software ("if that was the cause") and virus it produced. I told them that it WAS the AV that BB had given me when I purchased the laptop. I thought at least they could remove the problem without charging me for it. They repeated their generous offer and again I declined. I said again what could I do?
The girl there said there was nothing they could do but what she offered, and she said she could only tell me that "over and over."
I called the store general manager to tell them what was going on. He repeated what the associate said and asked if I had tried contacting Trend Micro about my problem. Needless to say, Best Buy and Trend Micro are on my DO NOT BUY FROM list.
Trend micro even has it's own section in complaint! They seem to be shady characters all the way out! They get you if you don't buy it and get you if you do!
Trend Micro Titanium will not let you uninstall it or even turn it off in the task manager. It just keeps coming back!

I say "Beware Best Buy!" You are following in the footsteps of Circuit City.
Remember - We don't need you. You need us!

Company: Best Buy
Country: USA
State: Texas
City: Garland
Site: bestbuy.com

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