Panasonic
HDTV stops working under warranty and 5 weeks later still broke

Roughly 3 months after purchasing the PT-56WX53 56" Projection HDTV from Ultimate Electronics the TV picture went berserk and then shut off and failed to turn back on one day.

I called Panasonic Customer Service (Case # 14648172), I was given the name and phone number of the local authorized factory repair facility, I called and scheduled an appointment to have the TV repaired, the repairman came out a couple of days later and diagnosed the trouble and ordered the part (a large circuit board).

To make a long story short, the part was replaced (under warranty) and after several more repair trips out and a couple more calls to Panasonic Customer Service and the local repair shop my $1,800 TV is still not operational after 5 weeks and counting.

Both Panasonic and the repair shop claim that the original part sent was also defective and now I'm waiting for the 2nd part to arrive.

Company: Panasonic
Country: USA
State: New Jersey
City: Secaucus
Address: One Panasonic Way

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