Verizon El Paso, Tx
Two Support Calls, Three Hours Wasted on Error 691 Card Problem

First I drive a BIG TRUCK, as in SEMI, as in BIG TRAILER 18 Wheeler attached. My Internet card was working in the am, I tried putting Verizon Card on my secondary computer. I run a business. In doing so I put my card back on the Primary computer and it didn't work at all. Kept saying ERROR 691, which means my login name and password aren't matching with corporate. I called what I thought was a tech, she took me through changing the password, deleting the whole thing, and checking sid and other stuff I know nothing about. This took two hours thanksgiving eve. So about 4 pm she advised me to take a short hop in my big ass truck to the busiest shopping area in El Paso, up the 375 to Zaragosa Blvd. I told her she has no idea what she is asking me to do. This was the location of the Verizon store she called, they were to exchange my card for a new one. No Problem, WRONG. I finally get over in that neighborhood and there is no place to park this big ass truck.

Company: Verizon El Paso, Tx
Country: USA
State: Texas
City: El Paso

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