Verizon Wireless
Double Billing

I had a cell phone acct with Verizon for 10 years. My contract was expiring on Jan. 11, which I found out from an email I sent to them. I was switching to AT&T and my number was going to be ported, but it was ported before I rec'd the new phone. I called to find out why the phone wasnt working & was told that it had been ported. I said that I needed access to my phone until I recd the new one and the acct was open until Jan. 11th. They did a 3 way call with AT&T and ported the number back to Verizon. I made sure to tell them that this was temporary until I recd the new phone & closed the acct. On the 11th. They gave me the number at AT&T to get the number ported when the time came. On the 11th, I called Verizon to make sure the acct. Was closed. I knew that I would be billed through the end of Jan. And made several payments for more than $260 since Dec. To close the balance.in Feb. I recd a courtesy bill saying I had a zero balance and I thought this was over. Today I get a letter from a collection agency saying that I owe $106.27. I called Verizon & was told there was a sub-account & while the balance on the regular (and as far as i knew the only acct) was zero, this new acct. Which was opened when they ported my number back had a balance of $106.27 and billed through Feb. When I didn't have the phone and it was disconnected on Jan. 11th.

Company: Verizon Wireless
Country: USA

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