Sears
Lost Warranty Info and Endless Transfers After TV Failure

Horrible Horrible Service from Sears! Sharp Aquos TV!

Bought a Sharp Aquos in 2010 it was supposed be the top of the line in televisions at the time. I must say that the picture quality and over all look of the television was really nice but in only lasted about 8 months before one of the pixels were black right in the middle of the screen. Shortly after that the TV will not even turn on, no power, lights, picture, nothing! To top it off, the reason we bought this from SEARS was because of the ability to purchase an extended warranty. We purchased the 3 year warranty and wouldn't you know it when I called to schedule an appointment they could not find my warranty info. Even with my receipt right in front of me, they kept saying it was expired! 3 year warranty for $400 expired in 8 months! Well needless to say it was the most horrible customer service I have ever experienced. After speaking with someone with limited english proficiency somewhere in Arizona I was transferred back to a different service specialist in Florida only to tell me yet again that they cannot find my information. I was then transferred back and forth 6 more times to various people in different parts of the US who had different info. From the previous, each of whom I gave the exact same info. Each time! Name, address, phone #, receipt # etc. Etc. Etc... Finally after 45 mins. Of my life wasted on the phone... An appointment, Horaay! Not! I still have to wait for the part to arrive in 1 wk and then for a tech to come out between 8 and 5 pm!!! Thank you to the sears service department for losing another customer, I will never buy another appliance from SEARS!

Company: Sears
Country: USA
State: Hawaii

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