T-Mobile
Tech Support Pushed Insurance or New Phone for Frozen Trackball

For the most part I've been very satisfied with T-Mobile customer service, rates and offers.
But their tech support is terrible.
Other than recommending turning off the hand set or taking out the battery for a frozen trackball, they quickly move on to say that I needed to purchase insurance and/or a new phone.
The calls sound far away, like they are out-sourced overseas, with often a person with a heavy accent or who barely understands English doesn't help.

Granted, if I had the phone a long time or I had damaged the phone I would have but this phone is a new phone!

Very disappointed with T-Mobile. Wake-up! Hire real tech support T-Mobile!!

Company: T-Mobile
Country: USA
Phone: 8009378997
Site: t-mobile.com

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