Insight Communication, Ohio
Subscriber must return equipment to cancel service?!

I have been a subscriber to Insight for over 3 years. Now that I am moving and wish to cancel my service; I am being told that I must return my equipment to Insight to "initiate my cancellation."

Excerpt:

(c) Customer Obligations Upon Termination. Customer agrees that upon termination of this Agreement:

(i) Customer immediately will cease use of the Service and Equipment.

A: (I have all of their equipment disconnected, so it is not receiving product from them at this time.)

(ii) Customer will pay in full for Customer's use of the Service and the Equipment up to the later of the effective date of termination of this Agreement, the date on which the Service and the Equipment have been disconnected, or the date when the Equipment has been returned to us. Customer agrees to pay on a pro-rated basis for any use by Customer of the Service for a part of a month.

A: Which one in section (ii') is it going to be? Disconnected or returned? I still accruing charges without receiving product, but the devices are disconnected.

(iii) Customer agrees to make prompt arrangements to return the Equipment. Service charges may continue to accrue in accordance with applicable law until all Insight Equipment is returned. Customer shall return to Insight the Equipment by any method reasonably requested by Insight, within 10 days after termination of the Agreement.

A: (Having to take off time from my job to drive all the way across town to return your equipment is NOT "any method reasonably requested" It is interesting that my bill continues to accrue charges even without the equipment attached until I deliver it to you. Most employers require a week or even 2 for vacation requests. All that while, you get to continue to charge me for something I am not, and cannot be using with the equipment disconnected.

(iv) Upon Insight's request, Customer will permit Insight, its employees, agents, contractors, and/or representatives, to access Customer's premises during regular business hours to remove the Equipment. Such removal will be conducted at an agreed to time; and Customer will ensure the return of all Equipment to Insight. If any Equipment is not returned, is returned damaged or is only partially returned, Customer agrees that Insight may charge Customer the full manufacturer's suggested retail price for a replacement of any such Equipment, including any incidental costs incurred by Insight relating to the Equipment replacement, to Customer's account or Customer's credit or debit card on file with Insight (if applicable).

A: I couldn't be more in agreement with this. Please, come and recover your equipment that you brought to my home and installed. I will gladly hand all the boxes and remotes to the tech.

(d) Retention of Rights. Nothing contained in this Agreement shall be construed to limit Insight's rights and remedies available at law or in equity.

A: You have more money than me, so you can push me around and change this agreement any time you see fit. Got it.

(e) Survival. All representations, warranties, indemnifications and limitations of liability contained in this Agreement shall survive the termination of this Agreement, as well as any other obligations of the parties hereunder which, by their terms, would be expected to survive such termination or which relate to the period prior to termination (including legal conditions, payment, dispute resolution terms, limitations on actions and our rights and the rights of others).

A: If I survive trying to read this circular paragraph of incoherence and legal jargon what? (I think it says any rocks that fly out of the back of this truck while you are following me are not the responsibility of this truck.)

Long short of it: I cannot believe that the consumer is made to be the delivery person in this type of partnership. It would seem to me that you would have agents dispatched into the area setting up new subscribers as you did my service in the past. Pick up your own equipment on one of those install runs. I have to put in for vacation 2 weeks in advance.

Company: Insight Communication, Ohio
Country: USA
State: Ohio
City: Columbus
Address: 3770 East Livingston Avenue
Phone: 6142361200

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