A&E Factory Services
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I was scheduled for a home service and i called 5 minutes before 5pm to see if they were running late. I called A&E Factory Services TWICE to see if the technician would still be able to make it. They told me that they will tell the technician to call me for an ETA. He/She never called or came. I called the next day to complain just for them to say that there was a cancellation yesterday (the day of the appointment). I had called 5 minutes before 5pm on the day of appointment and they said they they were still on their way. They were totally bullshitting with a nonsense excuse. What horrendous customer service, and overall company commitment to their customers. I hope this is not how they want to run their business in the long run. What a horrible experience.

Company: A&E Factory Services
Country: USA

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