Cellular One
Lies, Lies and More Lies

I'm publishing like a worried customer, concerning the exercise of the workers at Eagle Satellite Cellular One. Throughout the first weekend in May they put up a tent in Clinton to collect new clients. Clients who have been dropping their mobile protection from AT&T as well as declaring they have greater indicators and support than Verizion all at a cheaper regular cost.

They assured me greater indicators, less dropped calls, in my own region as well as in city. This isn't accurate, I Have approached their Nationwide Customer Support, and it is a "recognized" problem using the fragile or no sign service the organization offers in numerous places throughout Missoula County. The client support brokers I've voiced to, just provide an appology and recommended me to create my calls outside. I expected them how this could be feasible within the cool Missoula winters. To that particular, I acquired an "I dont understand" responce.

In addition they assured me a $200 Prepaid card to "pay-off" Verizionis ECF. They mentioned the card might consider 60-days to achieve me, and also to day I still haven't obtained my prepaid card. I've also approached the neighborhood workplace, quit many unreturned messages, and also the National Callcenter to confirm the standing of the card. At the conclusion of July, I had been informed the card was prepared and shipped on July 17th, and that I ought to be recieing it anyday. I called again today to confirm the standing of the card, and am today being informed they've go out of these. After I asked how they might provide anything and them go out of these, the broker fixed himself and stated they're operating behind.

In the period I registered in the Promotional Tent, I questioned about summertime journey, if we had a need to abandon their state of Montana. I had been informed "Not A Problem!" you've endless chat and text. For just two months before my 12-year old child was set-to visit Florida to go to her grandparents, I named and remaining communications and that I also talked using the customer support division again. At this time I had been informed that I'd have to buy a $69.99 arrange for my kids telephone, and may not get my marketing back when I created the change. They did recommend that I really could include 100 "running" minutes to the present arrange for $9.99 but this could just protect 100 moments, next, there will be a $0.30 each minute cost. I experimented with conact the neighborhood workplace and consult with the woman who offered me the telephone, but she was never accessible or might she return my calls. Every time I talked with somebody within the nearby workplace, I had been informed to call 611 from my mobile phone.

The agreement had A - 14 time interval for you really to such as the item and stop without fee. Unfortunatly, Cellular One required 11 of these times to do the interface of my Verizion Telephone to my new CellOne telephone.in this "waiting" interval, I really could just get calls on my Verizion telephone, the CellOne phone just worked for Texts. This just left me 3 times to check the telephone and find out easily was pleased with the support. I've named the client service-center about that problem aswell, plus they mentioned that it had been Verizion problem which I ought to contact them. Verizion mentioned their interface support occurs as rapidly whilst the info is posted for them. CellOne had no responce for me personally with this argument that Verizion had.

I'm today in A - 30 month dedication, so when I Have named to indicate each and everybody of the problems in the above list, broker claim with me and inform me there's nothing they are able to or is going to do about that of course if I stop my consideration, I'll be cost $250 per point. Which about the paper-work closed by me throughout the Tent Marketing, the sales person crossed-out a $175 ECF quantity and hand-wrote $250 about the type.

Company: Cellular One
Country: USA
State: Montana
City: Clinton

  <     >