Best Buy
Camcorder Repair Denied as Tampering After Second Failure

On January 20th I took a camcorder to Best Buy to have repaired. A $54.00 deposit was required and if repair exceeded the deposit I would be contacted for authorization. I did not receive a call so on February the 6th we went into Best Buy to find it.

It was there and an additional unauthorized cost of $15.00 was due which I paid. We brought it home and it didn't even work for 5 minutes, it broke again.

We took it back on February the 12th. No deposit was required then because of recent repair (aligning the chassis). On February 23rd I received a message from Best Buy service center that repairs for the camcorder was $292.00 for a new chassis because the old one was damaged.

After many calls to the manager of the store and customer relation lines I was told they were not fixing it because they could not prove who did the damage or as they put it tampering. On the paperwork there is no damage noted. I was finally told to take the camcorder to the person who took it in for repairs and ask him if he remembers seeing damage on the camcorder. (like that's going to happen). If he says yes they will not fix it.

Company: Best Buy
Country: USA
State: Colorado
City: Littleton
Address: 8682 Park Meadows Rd
Phone: 3036499474

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