Home Depot
Attic Stairwell Ordered Online Arrived Damaged, Review Rejected

I have recently purchased an attic stairwell through the Home Depot website. They do not carry the size I needed in the store, so the service lady advised me to buy it through their website.

These are the issues I've encountered:

1) It took a long time for them to deliver it.

2) It was very poorly packaged. When it got delivered to my home, the box was all torn up and mangled. I decided to keep it because the product itself, luckily, only had minor scratches, and I didn't want to wait another two weeks to get the replacement.

3) The installation kit was not included in the package. I had to go to my local Home Depot store to get it. To be fair, a store associate gave me a kit for free, but I did have to spend gas and time to make an extra trip.

4) The stairwell itself was sloppily assembled. The plywood was crooked, and there was almost a half-inch gap between it and the frame on one side. It took me an hour and a half to unscrew it and screw it back on properly.

5) I would consider all of the above minor inconveniences. What ticked me off the most was the following action by Home Depot. I received an email from them asking me to rate my purchase. I wrote the review listing the above concerns. A couple of days later, I received another email from Home Depot saying that they rejected posting my review (the one that they themselves asked me for) because, I quote: "Your review contained an issue related to the shipping of a product."

This just shows disregard and disrespect.

Company: Home Depot
Country: USA

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