Virgin Mobile USA
Multiple $9.99 charges unexplained on prepaid phone

Virgin Mobile will not explain multiple charges of $9.99 against my prepaid phone that I use only occasionally.
I have paid the required $20 top up on time for over three years, usually maintaining a credit of $75 to $100. Finding my credit depleated, I checked my account activity on Virgin's website and found repeated $9.99 "xtras" charges with no "to/from" number referenced. After finally reaching a real person, the representative could not/would not give any reasonable explanation. I have been ripped off in excess of $100 so far and will not continue use of this service.

Company: Virgin Mobile USA
Country: USA
Site: virginmobileusa.com

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