Sears
Repair Service

On January 26, we had Sears out to work on our Kenmore washer, and although the quality of the repair appears to be good, and the repair technician was very nice, professional, and friendly, the cost for the repair was outrageous. It cost me $217 just to have a switch replaced!!! And, to top it off I was charged $7.27 for two screws to mount the switch (for some reason, the new switch didn't come with screws). Those screws were ordinary screws that could probably be purchased at any local hardware store for 50 cents a piece. And, I know they didn't cost Sears that much! That's over a 600% mark up!!!

I contacted Sears via email to complain about the high cost repairs and the extremely over-priced screws, and I got a somewhatcanned email response that sounded like it was composed by someone who was unfamiliar with the English language. I wrote back and asked to have a manager contact me by phone, but no call.

I'm so disappointed in Sears that I refuse to ever use their repair service again or to ever step foot into one of their stores again!!

Company: Sears
Country: USA
State: Ohio

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