West coast tube works
Unauthorized incompetent repair with now followup and denile of mistakes

I brought my Blues JR, bought new in 1995, in perfect working order to Allen at west coast tube to have an upgrade Mercury Magnetics power transformer installed in July. With out my permission Allen performed other modifications, including changing out the out put transformer and replacing the tubes. I did not request these mods. I only wanted the power transformer replaced. I was charged $649.49 for this job. The first time i used the amp, It was not right. It hummed very loudly and had very high squeeling at mid volume!

After calling him he said he would take care of it when I brought it back. I brought in back in early January! It was not right, It still made the same crazy humming and squeeling! When it was brought in in december, He charged me another $149.39 for new tubes! WTF? He had just put tubes in it. When I picked up the amp it was still not right and when I found the invoice from July it was stated that he already put new tubes in! But he says he couldn't find anything wrong but that the new power tubes he installed did not seem to match right? So what is it? Did he do the tubes right or not? He also installed new tube sockets because the old ones were bad now. NOT!

I requested a refund on the double charged tubes which i did not get untill feb 26th. This guy couldn't fix a ham sandwhich, let alone a guitar amp! He always asked for cash instead of checks or credit card payment. He is very unprofessional and rude. After spending over $1200. On the original biil and trying to have another shop look at it I sold in disgust to more music, who in Jan informed me that allen charged Himm $400. To repair the mistakes had had made himself In decided to share my story with YOU the unknowing public be for he screws up any body elses amps and refuses to honor his work. Be warnded this guy is not going to follow throught with his work or mistake, and some of his stuff could be fraud! You were warned

Company: West coast tube works
Country: USA
State: California
City: Santa cruz
Address: 742 water st
Phone: 8314238555

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