Geek Squad
Computer Sat on a Shelf for a Week Waiting for a Technician

Last week my computer stopped working as it should so I took it to Best Buy. The Geek Squad representative that I delivered it to told me they would notify me when the diagnosed the problem. Almost a week passed when I called to "check up" on their progress when I was told they hadn't found the source of the issue yet. A bit frustrated I asked what they'd been doing with my computer this whole time. He replied it was waiting on a shelf for the next available technician. Upon hearing this I decided to do some research on their service. Much to my dismay I found endless amounts of complaints. And tons of recommendations as alternatives such as Secure Remote Support. I picked up my computer after another week. So total it took them two weeks to accomplish what seems could have been handled within a few hours.

Company: Geek Squad
Country: USA

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