Best Buy
Geek Squad fee not refunded after computer return

I bought a computer at Best Buy and declined all additional stuff they were trying to sell (geek squad etc..). The computer was at $699 and that's what I paid with the Best Buy credit card.

1 week later, I returned the computer. The CD ROM was not working. When I returned the computer, I realized that the sales rep at discounted the computer by $19.99 to add the geek squad for $19.99 so that the price was the same than what I expected but I had to pay for a monthly fee for the geek squad. The Mission Valley manager refused to reimburse me the $19.99 for the Geek Squad even though I returned the computer (I bought a Sony online instead) and even though I had not ordered that service in the first place.

2 months later, I still have not been reimbursed the $19.99!!! After talking several times to supervisors on the phone, making a phone complaint. I was already told 3 times that the reimbursement has been issue yet the credit card has still a balance of $19.99 that I need to pay if I don't want to be charged interest! BEST BUY=WORST BUY. Will never buy there anymore.

Ah, on the phone, I was told that the store manager should have never refused to reimburse the computer and not the Geek Squad S& that I never used or ordered!

Company: Best Buy
Country: USA

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