Geek Squad
Poor process or customer service? - OS install

The Geeks have now had my laptop going on 10 days and they still have not completed install of Windows 7 to replace Vista. I did receive a cool email confirmation after dropping off the laptop which provides a link to check the status of my repair. Too bad it's worthless. I'm unsure of the various status categories but mine has been in "Checked In" status the entire time. This status means many things... Item has been checked in or in the queue for repair or is being repaired. What next?"Complete"... A lot of good this tracking feature does for me! Of course, I did call to check to inquire of status after receiving the exact same notification email a week after check in but the status had not changed. When the Geek answered he questioned why I would call if I had not received a call or email notifying me of completion. Duh! I received the email AND you've had my computer for a week! He did check and they "had it on the bench" running a full diagnostic test because OS was crashing. That was 3 days ago and I still have not heard from them. I enjoy Best Buy products but am highly disappointed in this, my second experience with them.

Company: Geek Squad
Country: USA

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