Verizon Wireless
Customer Service

On June 22 I called Verizon Wireless to discuss an upgrade on our Family Plan (4 lines). I was told that I can keep my current plan with the data coming off my 2100 allowed minutes. I was interested in Casio Exilim that does not require data package (optional). The main line phone would be free of charge since the $100 every 2 years will cover the first phone. We would pay 19.99 after the mail-in rebate for each additional phone (3 additional phones). Notes were entered by the representative and it was verified by the supervisor that when I call to order the phones I would not face any problems. On Sunday June 27 I called to place an order and suddenly all the info in the notes did not matter. I must have spoken with dozens of reps and supervisors that appeared to be clueless since they could not verify basic information. At one point I called to see if I can block the data and get any phone that I wanted. I was told” You can not block the data on all of our phones" than the same rep told me” You can block the data on all our phones but we will still charge you 9.99 or 29.99 for the data package". When confronted about his contradicting answers this young man tried to manipulate his way out of the situation since he realized he basically lied to me. This is an ongoing practice that is being implemented consistently by Verizon Wireless reps. His supervisor made a lost of excuses and offered no solutions. There are many unemployed people who would gladly replace incompetent Verizon reps; however this company continues to make excuses for those who refuse to provide a good customer service. I am asking Verizon: "Can you really afford to loose another customer who pays for your rent, mortgage, utilities, your new car, your vacations, your private jet (CEO's), your child's tuition and other luxury items? ” Verizon wake up and stand behind your products and services.

Company: Verizon Wireless
Country: USA

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