Sears
Bad service

Our 81-year old mom, May J. McCain, purchased a rototiller from Mr. Harold Jones in Mena Arkansas. Fifteen minutes into utilize the device ceased. She'd the tiller taken back again to Mena WITH THE paper-work anticipating the equipment could be changed. The child employed in the shop began the paper-work on changing the tiller. Mr Jones said NO. The tiller has become significantly less than 30 days old. He explained it'd need to venture out for restoration. My mom decided to what-ever Mr. Jones recommended, trusting his reasoning. The child that required the equipment set for my mom quit the paper-work. While my mom visited get the equipment. (she NEVER received a phone that it had been prepared) the equipment was dirty, the tines were bent as were the wheels. Definitely not within the situation she introduced it in. While she requested on her money-back Mr. Jones informed her to supply evidence of purchase. I.E. A bill. The child who introduced the machine within the first-place quit the paper-work using the device. Today Mr. Johnson has already established per week to obtain the bill and it has not delivered our calls. He NEVERTHELESS has my moms device! What's Sears likely to do. Our mom has respected Sears for over 60 years this really is where she's bought her cleaners, dryers, dishwashers, hand tools and power resources. Today this individual has got the audasity to contact my mom a liar and Sears hasn't walked directly into assisst her. Where within the heck is the customer support? You can observe that she did purchase the tiller by examining her card # / info eliminated / you can observe that she also puchased the extended warrenty which did her no-good! She's not really a LIAR and he or she never believed she'd begin to see the evening that Sears handled her as a result. Please substitute or reunite her tiller in new situation!

Company: Sears
Country: USA
State: Arkansas
City: Mena

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