Sears
Lack of Customer Service

I was scheduled to have my refrigerator repaired 4 May and took off from work from 1230 to 1700 hrs. I received a phone call at 1320 hrs from the service center to inform me that the technician would not be able to make it for the scheduled repair and they had to reschedule. I am sure that the technician and the service center were aware of the schedule issue prior to lunch time and should have contacted me then. I had to take leave from work and reschedule meetings to make this appointment for 4 May. The lack of customer service and courteous is unbelievable. When I asked to speak to a supervisor reference the lack of service the office REFUSED my request. I had to reschedule for the following Saturday, 8 May, and the technician was to show up between 1000 and 1400 hrs. I called the service center again at 1350 today, 5/8/10, and was told that the technician was running late. I asked for an estimate time of arrival and was told he would be on his way. It is now 1440,50 minutes ago. Not only have you disrupted my work schedule because of your lack of time management you have also disrupted my weekend. I have purchased all of my appliances from Sears. I am extremely disappointed in the home warranty and lack of service that you have provided that I regret making any purchase from Sears. I will ensure to share my experience with everyone that relocates to this location.

Company: Sears
Country: USA
State: Texas
City: El Paso

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