AT&T Wireless
Phone Under One Year Old Failing, Replacement Offered Only for $150

Bought a new phone from ATT not even a year ago and the facing started coming off so I called about getting it fixed an got a run around. Then the phone started turning itself off an you have to keep turning it back on. I called about this problem an was told by (ha ha) what they call theirselves customer service and they told me it wasn't under a warranty. They could replace the phone if I would agree to pay 150.00 more in case something was damaged on the phone. When I first purchased the phone I paid 200.00 so I laughed at the girl I spoke to an told her No way I would agree to that what so ever. I then ask for a supervisor and she said I would have to call the manufacturer. I did that and got no response or help either. I am totally distraught about having a phone now that sometimes works an sometimes doesn't. I can't believe that companies like this can get by with ripping off the consumer, its just not right at all. I will tell ATT this, I'm NOT a quitter an no matter what it takes I will call all the way up to the CEO if I have to in order to get a replacement phone for what I paid in the beginning for this phone. I am so tired of these so called Customer service companies that I could puke. All I'm asking for is a replacement not the world.

Company: AT&T Wireless
Country: USA
State: Tennessee
City: Chattanooga
Site: att.com

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