AT&T Wireless
Cell phone not a year old an ATT refuses to replace it

Bought a new phone from ATT not even a year ago and the facing started coming off so I called about getting it fixed an got a run around. Then the phone started turning itself off an you have to keep turning it back on. I called about this problem an was told by (ha ha) what they call theirselves customer service and they told me it wasnt under a warranty. They could replace the phone if i would agree to pay 150.00 more in case something was damaged on the phone. When I first purchased the phone I paid 200.00 so I laughed at the girl i spoke to an told her No way i would agree to that what so ever. I then ask for a supervisor and she said i would have to call the manufacturer. I did that and got NO response or help either. I am totally destraught about having a phone now that sometimes works an sometimes doesnt. I cant believe that companies like this can get by with ripping off the consumer, its just not right at all. I will tell ATT this, Im NOT a quitter an no matter what it takes I will call all the way up to the CEO if i have to in order to get a replacement phone for what I paid in the begining for this phone. I am so tired of these so called Customer service companies that i could puke. All im asking for is a replacement not the world.

Company: AT&T Wireless
Country: USA
State: Tennessee
City: Chattanooga
Site: att.com

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