Time Warner Cable
Service

Time Warner has no clue what they are doing. I had a cable card installed in my Tivo and had to switch Tivos. The first person I spoke with told me to take the cable card out and transfer it to the new tivo and call back. When I called back, the person I spoke with told me I shouldn't have touched the card. Great training program they have there. She set up an appointment (I now have no cable BTW) for the next day. One of their convenient time slots right in the middle of the work day (11-2). The guy shows up at 2:30 without a cable card. He stares at my TV for 5 minutes, says there is nothing he can do and proceeds to make a phone call in my apartment that had nothing to do with me. He then sets up another appointment for 8-11am the next day buy assures me I will be the first appointment at 8am so I don't have to miss any more work. It is currently 9am and I have not heard anything from him. I have called Time Warner twice in the meantime and they said he should be here before 11am. Thanks Time Warner. Maybe you should at least try to show up with the proper equipment this time. Fios is not available in my building or I would have already cancelled my cable and been on the phone with verizon.

Company: Time Warner Cable
Country: USA
State: New York
City: New York

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