Walmart - Straight Talk Phone
Phone Broke Into Two Pieces After Three Months, Warranty Denied

We purchased two of the Samsung Slider phones by Straight Talk on December 5. 3 months later, the "pins" began coming out of one of the slider phones. First one side, then the other. Told my daughter to put the phone up and do not use. Contacted Straight Talk. Customer Service rep said the phones had a 1 year replacement warranty. We were very impressed! The phone service itself has been great and we have had no complaints whatsoever. Rep needed serial number. Had to call back. Told daughter to go get phone, when she picked it up, it broke into two pieces. Called Straight Talk back a couple of days later and now they are saying the phone has no warranty. They won't help us at all, because it's broken now. It was not broken from excessive wear and tear or abuse. Just broken due to bad manufacturing. The phone was around $100 and we had just gotten new service for the month $45. Husband is going to deal with Wal-Mart to see if they will do anything about this. We have only had these phones 3 months! Worthless Crap!

Company: Walmart - Straight Talk Phone
Country: USA
Site: straighttalk.com

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