Best Buy
Blu-ray Player Return Refused Three Days After 30 Day Window

They may have the 'best buy' in town but they definitely do not have the best return policy. Purchased my Blue Ray player on 5/19/10. It failed on 6/17 - a Thursday. I was out of town beginning on Fri and returned late Sun. Went to return my player (on Mon) a mere three days after their 30 day return window and was refused. Was told I would have to go through the warranty service provided by the manufacturer in order to fix my problem. In retrospect, I can think of so many companies I could have purchased my product from that would have been more than happy to return a $250 dollar item only 33 days after purchase. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. Their lack of assistance in this matter is the second such incident I have experienced with them.

Company: Best Buy
Country: USA

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