Cricket Wireless
Expect, unexpected fees

I bought 2 telephones for my kids for Holiday, it had been around $138 for that telephones and service. They triggered the telephones your day they delivered them-which might be difficult since I'd to contact and trigger them your day before Christmas. I registered for that $25 per month arrange for each telephone (endless wording and chat). After I was communicating with the client support representative online I particularly requested the issue "because the telephones can handle additional capabilities may another capabilities be handicapped since my strategy does not contain them?" The repetition stated "Yes, they'd be handicapped so no sudden expenses for you". That we saved this discussion on my pc. Our kids had the telephones for just two months and support was disconnected because of non payment. I named to truly have the support reinstated and needed to spend the service charge again since I had beenn't delivered a statement, they stated I owed $90 anything bucks since I'd registered for internet entry, I stated "NO, USED TO DO NOT" my strategy didn't include it. I described I'd stored the discussion on my pc after repeatedly describing this towards the woman I'd to pay for $78 for that telephone support and reactivation and was guaranteed the the net entry could be eliminated and that I could be delivered document expenses at $1.75 monthly. Therefore the the following month comes my kids telephones are deactivated AGAIN. I named customer support again to pay for the statement looking to spend $55-60, they claim I owe $91.99. I declare just how can this be on the $25 monthly per telephone strategy, they claim I registered for web-service. I described AGAIN that my strategy did not demand it also it was said to be eliminated after I settled the statement the final moment. They stated NO it wasn't within their program and that I would need to spend that fee and also the reactivation charge, THAT THEY WERE SUPPOSED TO SEND ME A BILL AND DIDN'T. Following a half-hour about the telephone repeatedly detailing my scenario towards the repetition she eventually stated she'd eliminate all of the costs except the regular charge I registered for, she assured me another costs could be acknowledged after I settled the statement. I mentioned I needed some type of paperwork since that is exactly what the repetition stated last month, I had been fundamentally HUNGUP ON. And so I called back and needed to feel the pit scenario AGAIN. I requested to talk to a supervisor that loves to maintain their clients and he or she got about the telephone and stated Hello numerous occasions like she could not notice me (I had been on the land-line after I named) and he or she fundamentally HUNG-UP ON ME AGAIN! I've invested over $200 for my kids to possess support for several of the month 5. The corporation must be TURN OFF! If youare hoping to get a mobile phone and/or support out of this organization I'd recommend another organization even when you've to pay for a bit more for you support since total you'll be spending far more to Cricket. Exactly what a SCAM!

Company: Cricket Wireless
Country: USA
State: Missouri
City: Belton

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