Sears Customer Service
Customer service

I actually donot understand where you can start, except to express that the customer support division for Television restoration providers would be the many inexperienced people I've previously experienced. Four (4) months before I approached Sears in the future in to see that which was wrong with my LG LCD flatpanel Television. Your specialist stated it may be 1 of 2 issues (or equally) — a poor power board or even the key panel. He requested both components and requested for my charge card. I gave him my AMEX card and was billed $969.13 whole for components and work - accepting, obviously, this wouldn't be placed on my AMEX before Television was fixed.

I received two (2) containers - accepting they included the 2 components required. As directed, I named your support division, informed them I'd the components, plus they sent a specialized to start fix. Surpise! Your provider delivered two of the exact same component - the Primary Panel - NO POWER that was required. The specialist could not do something that evening and recommended me the PartI desired was back-ordered until 2/5. That is where the headache starts.

The overnight (1/29 or 1/30) your customer support division named me to plan a specialist in the future directly into restore my Television. Obviously which was difficult since used to donot possess the component!!! Not just did your CS Dept. Contact once that evening, but named TWO MORE OCCASIONS and 3 TIMES 24 HOURS LATER TO SCHEDULE A CONSULTATION. How silly and inefficient is that this? That is just the starting! About the fifth of Feb I named to determine when the back-requested component arrived in. Your CS Department stated they'd seek advice from the Components Dept. And somebody from there might contact me back. Never received a return phone. About the 8th (Mon) I named again and was disconnected twice! Again I had been advised somebody from Components might contact me. DIDN'T HAPPEN

Please keep in mind that every moment somebody from Sears named me, I'd TO REPEAT THE SAME DETAILS ABOUT THE APPT., THE COMPONENT, OUR TACKLE, TELEPHONE NUMBER, ISSUE, ETC., ETC.

I called again today - the 9th of Feb - and was informed the component expected to vessel on MARCH 1st - over 30 days later than anticipated. I continued line and discovered the component myself and requested it.

The worst aspect is my AMEX card was billed on 1/28 for that total amount. I questioned this cost instead of the truth that used to do not get the necessary components, or did I get the support I had been billed for. Please, please do something about your customer service division. The best hand does not understand what the left-hand is performing there!

Company: Sears Customer Service
Country: USA
State: Illinois

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