Sprint
Poor customer service

I was in need of a new phone and eligIble for an upgrade. The phone I ordered was put on back order. After waiting a while for that one we contacted Customer Service and cancelled that order. We were told that we would get a better deal if we ordered the next phone online. So, we did that. Then received an email saying that we needed to contacts Customer Service, which we did. Something went wrong with the online order so we were told to order the phone again. From then on it was a complete nightmare! A series of ordering then being told to contact Customer Service because they needed more infomation before shipping my phone, cancelling yet another order... It went on for a little over 2 weeks. I doubt we talked to the same Service person twice. Had to recant all our information and try to get them to understand our story over and over (it would be nice if we could speak with people who understood English).

We finally received the phone I ordered to replace the one that was on backorder... We have since received another one of the same phone... We had to wait for a return kit for that then pack it up and ship it back... Today, a full month later we just received the original phone that was on backorder and supposidly cancelled in the beginning.

I have been trying to get on our online account to see just what is going on with the billing of all these phones that were sent after being told the orders were cancelled... Can't get on our account. Tried to talk to live chat, but was told by "Gerry" to just try again later... What's next sprint a letter telling us you're dropping us???

Company: Sprint
Country: USA
Site: sprint.com

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